Terms & Conditions

A LEGAL DISCLAIMER

Return and Exchanges

If you’re not 100% satisfied with one of Luxurious Lights & Scents products, we would love to help make that right! Please contact our Customer Care team at luxuriouslightsandScents@gmail.com within 30 days of receiving your order and we’ll help get the process started.

If your order arrived damaged or if you're experiencing an issue with your product, please send us an email within 48 hours of receiving your order, including photos with a detailed description and we'll get it sorted out for you.

NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition/vault release items, gift cards, or items not produced by Luxurious Lights & Scents are final sale and not eligible for returns or exchanges.

Do you provide International Shipping?

We currently offer international shipping to Canada, Australia, New Zealand, China, and Hong Kong! Shipping rates are calculated by weight + delivery destination and include the cost of any duties and taxes upfront so you won't be charged

later on.

Turnaround Time for my order

All orders are processed and shipped within 2-3 business days. Please allow for additional processing time around major sales or during holidays.

Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-7 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.

International transit times are listed at checkout and depend on the destination.

Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We are currently unable to replace missing or stolen packages.

What if my order is damaged in shipping?
Due to the summer heat, melted or leaky candles may occur in transit. If you receive a melted candle in transit, please reach out to luxuriouslightsandscents@gmail.com with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment. Please avoid leaving your packages outside in the hot summer sun when possible. Thank you for your understanding!